Senior Manager IT

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Key Responsibilities:

Service Ownership & Operational Excellence

• Own end-to-end delivery, stability, and operations of SAP ECC Sales & Distribution (SD) processes including order management, pricing, billing, and delivery.
• Ensure secure, reliable, and high-performing SAP SD operations, maintaining adherence to SLAs, compliance, and internal controls.
• Drive root cause analysis, resolution of recurring incidents, and continuous service improvement for SD modules and integrations.
• Lead lifecycle management for SD solutions—upgrades, patches, archiving strategies, and audit readiness.

Business Relationship Management

• Act as strategic IT partner to Global Sales, Customer Service, Logistics, and Commercial Operations to understand business needs and drive IT enablement.
• Collaborate closely with Salesforce, ServiceMax, and MDM teams to ensure integrated quote-to-cash and order-to-cash processes.
• Facilitate workshops and business reviews to gather new requirements, support capability mapping, and prioritize change initiatives.
• Enable dynamic sales execution through system-supported pricing, discounting, shipping, and invoice processing functionalities.

Innovation, Automation & Transformation

• Identify opportunities for automation in areas like order processing, delivery scheduling, returns, pricing adjustments, and credit management.
• Standardize and harmonize global SD processes across business units and geographies using SAP ECC capabilities and adjacent systems.
• Enable integration with Salesforce, ServiceMax, and logistics platforms through middleware (Boomi) to ensure seamless data flow.
• Champion reporting and analytics capabilities to improve order visibility, fulfillment cycle times, and sales performance tracking.

Vendor & Partner Management

• Manage vendor relationships for SAP SD-related support, enhancements, and delivery across AMS and project partners.
• Govern external teams through structured SLAs, project governance, regular reviews, and issue escalation protocols.
• Ensure vendors comply with IT standards, security, and global sales operational practices.
• Keep pace with industry trends, SAP roadmap (including S/4HANA SD developments), and best practices to future-proof the SD landscape.

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Business, Information Systems, or related field.
• 10+ years of experience in IT application leadership roles, with strong expertise in SAP ECC SD module and sales business processes.
• Proven experience managing global order-to-cash processes and integrating SAP SD with systems like Salesforce, ServiceMax, and MDM.
• Deep understanding of sales functions including customer order management, pricing, logistics execution, shipping, returns, credit/debit note processing.
• Experience with integration platforms (e.g., Boomi) for real-time and batch integrations across systems.
• Strong knowledge of data governance, compliance, and master data alignment in sales and distribution.
• Certifications in ITIL, PMP, or related frameworks preferred.
• Demonstrated success in leading distributed teams, vendor engagements, and business transformation programs.