Telesales Agent
2 days ago
Job Description:
Position: Female Tele sales Coordinator
Department: Sales / Pre-Sales
Location: Coimbatore
Work Mode: Office
Experience: 3–10 Years
Role Overview
The Voice Process Associate will manage inbound and outbound calls for lead verification, customer engagement, and site-visit scheduling. The role requires strong communication and persuasion skills to convert leads into site visits and support the sales team.
Key Responsibilities
Lead Verification
- Call newly generated leads from social media, portals, referrals, and events.
- Verify customer details and buying intent.
- Understand requirements (budget, preferred location, type of property).
- Qualify leads and update CRM.
Customer Communication
- Explain project details clearly — pricing, amenities, location, benefits.
- Handle customer doubts professionally and build rapport.
- Share brochures, videos, and project location links when needed.
Site Visit Coordination
- Convert qualified leads into confirmed site visits.
- Schedule appointments with customers and sales executives.
- Send SMS/WhatsApp confirmation and reminders.
- Coordinate with the sales team for smooth visit flow.
Follow-Up Management
- Follow up with warm leads regularly.
- Nurture cold leads with offers, updates, and project news.
- Maintain a structured follow-up cycle.
Reporting
- Maintain call logs, follow-up notes, and site-visit data.
- Share daily & weekly reports with team leader/manager.
- Track conversions from lead → visit → booking.
Required Skills
- Good communication in Tamil & English.
- Telecalling or customer service experience.
- Strong persuasion and listening skills.
- Ability to handle objections smoothly.
- Basic computer skills + CRM usage.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
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