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Scheduling & Customer Service Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Scheduling & Customer Service Coordinator to join our team. This role is essential in ensuring seamless communication between our clients and maintenance team, while also managing key administrative functions that keep our operations running smoothly.
Schedule & Work Environment
- Shifts : US shifts (Night shifts)
- Location: Mohali phase 8 A
Key Responsibilities
- Serve as the primary point of contact for clients, providing exceptional customer service
- Coordinate job scheduling with customers and the maintenance team
- Communicate daily with maintenance technicians to ensure schedules and work orders are aligned
- Prepare and deliver estimates to customers
- Generate invoices and manage payment collection
- Maintain accurate records of schedules, estimates, invoices, and payments
- Manage and organize job assignments using Google Calendar and scheduling platforms
Required Skills & Experience
- Minimum of 5 years in customer service, scheduling, or administrative coordination preferred
- Proficiency in QuickBooks, Thumbtack, Angi's List, HomeWise, and other estimate-making tools
- Strong multitasking and organizational skills with keen attention to detail
- Excellent communication skills, both written and verbal
- Ability to work independently and manage competing priorities effectively
Compensation
- Pay is based on experience
Skills: scheduling,customer service,communication,communication skills
