Telecaller Cum Coordinator

1 week ago

C R P CAMP DelhiNCR, India JK Exim Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

J K EXIM PRIVATE LIMITED

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs.

We are looking Telecaller Cum Coordinator at Okhla based company.

Looking who have good experience of handing field technician / Site technician.

JD :-

- Timely and accurate entry of installation records across all regions- Zero data mismatch/errors.

- Drafting all technical letters/documents within deadlines- Quality and clarity of communication.

- Regular follow-up with Supervisor / Technician / Service Engineer- Maintaining call logs and action items.

Successful scheduling and coordination of meetings- Timely dissemination of meeting invites.

- Organizing incoming/outgoing letters- Timely dispatch and acknowledgment trackin

- Daily/weekly follow-up on open tasks- Maintaining a tracker of pending vs. completed action

- Preparation and circulation of MoMs - Action point tracking.

- Prompt response to diverted calls- Proper redirection and logging of queries/issues.

OR

  • Customer Complaint Handling: Track, manage, and resolve customer complaints through the CRM system in a timely and efficient manner.
  • Field Service Coordination: Liaise regularly with field service engineers to ensure accurate and prompt complaint resolution.
  • Cross-Functional Collaboration: Coordinate with internal departments including Sales, Logistics, and Technical Support to gather information and provide comprehensive solutions to customers.
  • Operational Monitoring: Monitor day-to-day customer service operations to ensure adherence to service standards and escalation procedures.
  • Communication: Maintain clear and professional communication with customers, keeping them updated on complaint status and resolution timelines.
  • Reporting & Analysis: Generate and analyze complaint reports to identify trends and recommend process improvements.
  • Strong Follow-Up: Take full ownership of each complaint, consistently following up with internal teams and customers until resolution is confirmed and customer satisfaction is achieved.

Note : Preference will be given those who have experience to handle field technician.

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