Telecaller Cum Coordinator
1 day ago
J K EXIM PRIVATE LIMITED
J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs.
We are looking Telecaller Cum Coordinator at Okhla based company.
Looking who have good experience of handing field technician / Site technician.
JD :-
1. Data Entry Installation part
- Timely and accurate entry of installation records across all regions- Zero data mismatch/errors.
2. Technical Letter Drafting
- Drafting all technical letters/documents within deadlines- Quality and clarity of communication.
3. Phone Call Follow-ups
- Regular follow-up with Supervisor / Technician / Service Engineer- Maintaining call logs and action items.
4. Meeting Arrangement & Coordination
- Successful scheduling and coordination of meetings- Timely dissemination of meeting invites.
5. Letter Management
- Organizing incoming/outgoing letters- Timely dispatch and acknowledgment tracking.
6. Tracking Pending Replies/Tasks
- Daily/weekly follow-up on open tasks- Maintaining a tracker of pending vs. completed actions.
7. Minutes of Meeting (MoM)
- Preparation and circulation of MoMs - Action point tracking.
8. Handling Diverted Calls
- Prompt response to diverted calls- Proper redirection and logging of queries/issues.
Note : Preference will be given those who have experience to handle field technician.
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