Telecaller Cum Coordinator

5 days ago

Delhi NCR, India J K Exim Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

J K EXIM PRIVATE LIMITED

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs.

We are looking Telecaller Cum Coordinator at Okhla based company.

Looking who have good experience of handing field technician / Site technician.

JD :-

1. Data Entry Installation part

  • Timely and accurate entry of installation records across all regions- Zero data mismatch/errors.

2. Technical Letter Drafting

  • Drafting all technical letters/documents within deadlines- Quality and clarity of communication.

3. Phone Call Follow-ups

  • Regular follow-up with Supervisor / Technician / Service Engineer- Maintaining call logs and action items.

4. Meeting Arrangement & Coordination

  • Successful scheduling and coordination of meetings- Timely dissemination of meeting invites.

5. Letter Management

  • Organizing incoming/outgoing letters- Timely dispatch and acknowledgment tracking.

6. Tracking Pending Replies/Tasks

  • Daily/weekly follow-up on open tasks- Maintaining a tracker of pending vs. completed actions.

7. Minutes of Meeting (MoM)

  • Preparation and circulation of MoMs - Action point tracking.

8. Handling Diverted Calls

  • Prompt response to diverted calls- Proper redirection and logging of queries/issues.

Note : Preference will be given those who have experience to handle field technician.

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