Workforce Management Junior Specialist

1 week ago

HITEC City, India Wise Full time ₹ 6,50,000 per year

Salary: 6,50,000 INR per annum + RSUs

_________________________________________________________________

We're looking for a Workforce Management Junior Specialist to join our Operational team in our Hyderabad office

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You'll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

  • Know exactly where SLAs and our metrics stand at any given time

  • Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

  • Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

  • Introduce alternative forecasts when asked, based on the situation

  • Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

  • Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

  • Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

  • Ensure your stakeholders are constantly aware of what you're working on and how you're supporting them, actively aligning on priorities and action plans

  • Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

  • Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

  • Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

  • Run mini projects to improve efficiency and effectiveness across our ways of working and key metrics

This role will give you the opportunity to

  • Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

  • Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

  • Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

  • Junior Accountant

    7 days ago

    HITEC City, Hyderabad, Telangana, India BSH Agritech Pvt Ltd Full time ₹ 20,000 - ₹ 25,000 per year

    We are seeking a detail-oriented and proactive Junior Accountant to join our finance team. The ideal candidate will have 2-3 years of accounting experience and a strong understanding of basic accounting principles and financial practices. This role is perfect for someone looking to grow their career in accounting while supporting the financial operations of...

  • Real-Time Workforce Management Specialist

    52 minutes ago

    Mumbai, Mumbai City, Navi Mumbai, India beBeeWorkforceManagement Full time ₹ 1,04,000 - ₹ 1,30,878

    Workforce Management Real-Time Analysts are sought to manage and monitor the real-time operational performance of contact centers.This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The analysts will work closely with CS Managers, Supervisors, and contact...

  • Junior Software Specialist

    9 hours ago

    Navi Mumbai, Mumbai, Mumbai City, India beBeeDeveloper Full time ₹ 5,00,000 - ₹ 10,00,000

    Exciting Junior Developer Opportunity We are seeking a skilled and enthusiastic junior developer to join our dynamic team. About the Role The ideal candidate will have expertise in developing scalable and high-performance web applications using C#, ASP.NET MVC, Angular, Entity Framework, LINQ and SQL. Key Skills and Qualifications C# programming language...

  • Junior Assiant

    2 weeks ago

    Electronics City, India Semperfi Solution Full time

    **JD - Junior process associate GL** Job Title Junior Process Associate GL Job code JPAGL01 No. of positions 2 Experience 6 months to 1 year Availability Immediate only Job location Bangalore - Electronic city, phase 1 Remarks Need screened resumes on core Accounting knowledge **Accountabilities**: - Prepares income and balance sheet...

  • Senior Training Manager

    7 days ago

    HITEC City, Hyderabad, Telangana, India MostEdge Full time ₹ 20,19,480 - ₹ 24,24,388 per year

    Training Leader, Empower Next AcademyMostEdge is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to...

  • Workforce Management Analyst

    5 days ago

    Mumbai City District, India Maple Digital Technology Full time ₹ 25,000 - ₹ 28,00,000 per year

    Role : Work Force Management ( WFM ) AnalystBudget :  Gross Monthly Rs.25,000/-.Job Description :Forecasting:- Develop and maintain accurate forecasts of call volume, staffing requirements, and other key metrics.- Analyze historical data, trends, and seasonal patterns to inform forecasting decisions.Scheduling & Capacity Planning- Create and manage...

  • Junior Sales Executive

    2 weeks ago

    HITEC City, Hyderabad, Telangana, India 4K Sports Infra Pvt Ltd Full time

    Sales Executive: 1. Site Visits & Evaluations -Travel to client sites to assess their infrastructure, requirements, and objectives. -Gather comprehensive information on client needs to tailor the best possible solutions. 2. Consultative Selling -Engage with key stakeholders in person to understand their challenges, goals, and expectations. -Provide in-depth...

  • Human Resource Manager

    3 days ago

    Sri City, India Jai Ganesh Ispat And Ferro Alloys Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key Responsibilities:Policy Design & GovernanceStaff Management & Workforce PlanningPerformance & Benefits ManagementIndustrial Relations & Statutory ComplianceHR Systems, Digitization & Culture Building

  • Junior Accountant

    5 days ago

    Mumbai City District, India Aliff Overseas Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Junior AccountantLocation: Bandra (west), Mumbai 400050Company: Aliff OverseasWebsite: Website: Timings:Monday to Friday: 9:30 AM 6:00 PMSaturday: 9:30 AM 4:00 PMRole & responsibilitiesBank-related tasks & complianceReport maintenance & payment registerMaking weekly and monthly reports related to FinanceAll accounting-related timely payment of...

  • Junior Teacher

    6 days ago

    Salt Lake City, India Sanskriti Academy Full time

    **Job Profile: Junior Teacher / Class Coordinator** **Location - Minto Park, Sarat Bose Road** **Salary - 8k per month** **Duty hours - 5 hours** **Responsibilities**: - **Assist in Lesson Planning**: Collaborate with senior teachers to develop lesson plans and instructional materials that align with curriculum objectives and student needs. -...