Call Center Quality Analyst I

Job Title - Quality Analyst – Call CenterPreference - (Wellness & Beauty Industry)Location - GurgaonJob Summary -The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate,...

• To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical...

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing •...

Company Description30 Sundaysis a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies likeApple,BCG, andOyo, we are committed to revolutionizing the couple vacation experience.LOCATION : GURUGRAMRole DescriptionAs a Call Quality Analyst, you...

To look after 700 seats outbound call centre operations and deliver high productivitythrough controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments,performance reviews, capacity planning, and cost/benefit analyses; defining userrequirements; establishing technical specifications,...

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%GENERAL DUTIES & RESPONSIBILITIES Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to...

Hi,We are hiring for Leading ITES Company Quality Analyst- Collections Role .To Apply, WhatsApp 'Hi' @ Follow the Steps Below: Click on Start option to Apply and fill the detailsSelect the location as Other (to get multiple location option)a) To Apply for above Job Role Type : Job Code # 328Job Description:Minimum 3 to 5 years of overall experienceAt least 1...

Job Specification:Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures.Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.Supports and...

Job Title: Call Center ExecutiveDepartment: OperationsLocation: Udyog Vihar, GurgaonEmployment Type: Full-timeAbout the Role:We are looking for a Call Center Executive to join our dynamic team and serve as the voice of our organization. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide information about our...

About UsNirvasa Healthcare Pvt. Ltd. is one of India's leading digital healthcare platforms, committed to delivering innovative health solutions and exceptional customer experiences. We are looking for a detail-oriented Quality Analyst with strong BPO Quality Assurance experience to join our growing team.Role OverviewThe Quality Analyst will be responsible...