Key Account Manager

2 days ago

Mumbai, Maharashtra, India Ambak Full time

Job Description – Key Account Manager

Company: Ambak Fintech Pvt. Ltd.

About Ambak Fintech Pvt. Ltd.

Ambak Fintech is a rapidly growing financial technology company offering innovative, customer-centric digital financial solutions. We enable businesses with seamless payment experiences, lending capabilities, and advanced technology-driven financial products to boost operational efficiency and long-term growth.

Role Overview

The Key Account Manager (KAM) will be responsible for managing, nurturing, and expanding relationships with our high-value clients. The position requires a strong understanding of fintech products, excellent communication skills, and a strategic approach to driving account success, product adoption, and revenue growth.

Key Responsibilities:

Client Relationship Management

 Build, manage, and strengthen relationships with key accounts.

 Serve as the primary point of contact for all client communications.

 Ensure consistent and high-quality client experience to enhance retention and satisfaction.

Account Growth & Strategy

 Identify cross-selling and upselling opportunities across Ambak's fintech solutions.

 Develop customized account strategies to maximize client value and revenue.

 Analyze client usage trends and suggest improvements to increase adoption.

Operational & Product Coordination

 Collaborate with internal teams (Product, Tech, Operations, Compliance) to meet client needs.

 Ensure smooth onboarding, implementation, and integration of solutions.

 Collect client feedback and translate insights into actionable product improvements.

Business Performance Monitoring

 Track account performance, usage metrics, and transaction KPIs.

 Prepare periodic reports, business reviews, and forecasts for senior management.

 Resolve client issues promptly and escalate critical concerns when necessary.

Qualifications & Skills Required

 Bachelor's degree in Business, Finance, Marketing, or related field.

 2–6 years of experience in Key Account Management—preferably in fintech, BFSI, SaaS, or payments.

 Experience working with banks, NBFCs, payment gateways, or digital lending products.

 Familiarity with compliance, KYC/AML, and fintech regulatory guidelines.

 Proficiency in CRM tools and data-driven decision making.

Why Join Ambak?

 Be part of an innovative and rapidly scaling fintech organization.

 Work with cutting-edge financial technology products.

 Dynamic, growth-focused culture with learning opportunities.

 Competitive compensation with performance-based incentives.

Interested Candidates can share their resume on or

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