Customer Support Executive

6 days ago


Bandra West Mumbai Maharashtra, India S INFINITE EXPRESS PVT. LTD Full time ₹ 1,50,000 - ₹ 2,00,000 per year

S Infinite is Looking for Female Candidates with minimum 1 year of experience as Customer Support Executive in Logistics.

Education: Any Graduate

Job Timings: 10am to 7 pm, Sunday Weekly off

Job Location:Bandra West

Interview Location: Infinity Sqaure, Golani Naka, Vasai East.

Salary Range: 15000/- to 20000/- (might vary based on experience)

Responsibilites:

  • Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
  • Handle inbound and outbound calls, emails, and chats related to customer support.
  • Track and monitor shipments, providing timely updates to customers.
  • Resolve complaints and service issues effectively and professionally.
  • Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Assist clients with documentation requirements such as invoices, proof of delivery (POD), bills of lading, etc.
  • Ensure compliance with company policies, service standards, and client requirements.
  • Escalate unresolved issues to the concerned department for prompt resolution.
  • Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

  • Minimum 1 year of experience in logistics customer support.
  • Strong communication skills (verbal & written).
  • Knowledge of logistics processes, shipment tracking, and documentation.
  • Proficiency in MS Office (Excel, Outlook, Word).
  • Ability to work under pressure and manage multiple tasks.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Work Location: In person



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