Implementation Manager

Organizational Summary:

Microsoft Business Operations (MBO) is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Data and Strategy Group (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.

The ideal candidate should be comfortable working within a matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Position Summary:

The Global Transact Services Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) that This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.

This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live.

This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.

The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

Shift: This role will be supporting global projects with focus on America's time zone. This role will be operating in Eastern Time Zone business hours.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.