Senior Client Implementation Manager

Come join our Customer Operations team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
• Complete administrative tasks essential to onboarding success, including maintaining detailed meeting notes, drafting agendas and project documentation, preparing monthly progress summaries for Karat leadership, and more..
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
• Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
• Facilitate effective knowledge transfer through structured training sessions and documentation.
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
• Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates.

The experience you will bring

• 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
• Experience required in onboarding U.S. or EMEA-based complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations, with a demonstrated ability to navigate these markets and business cultures successfully
• Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
• Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
• Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
• A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
• Experience developing implementation playbooks and frameworks that can be leveraged across client segments

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore). While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

This position is open to candidates authorized to work in India only. No visa sponsorship provided. Benefits of joining Karat in India

All India-based offers include a competitive salary in local currency and Karat-granted stock options. India employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

• Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous India time off policies

• Vacation: 18 days of vacation per year (accrued at 1.5 days per month)
• Sick Leave: Three (3) work weeks per calendar year
• Karat 'No Questions Asked' Leave: one (1) work week per calendar year

India Holidays

• Public Holidays: 7 days
• Floating Holidays: 4 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December

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