Implementation Manager

About the Role:

As one of Eltropy's Implementation Managers, you'll join a high-impact team that leads our financial-institution customers through onboarding and adoption of our AI-powered communication platform.

You'll gain hands-on experience managing customer onboarding projects, helping configure SaaS and AI solutions, and implementing integrations with core banking, lending and other financial services systems. With ongoing guidance from experienced mentors, you'll develop technical, communication, and project management skills to launch your career in enterprise software delivery.

What You'll Do:

Implementation & Project Support

• Assist with onboarding new customers onto the Eltropy platform, including our AI-powered Voice and Digital Agents.
• Support creation, configuration, and testing of SaaS instances and communication flows through voice, video, text messaging and chat channels.
• Coordinate tasks, schedules, and meetings to help ensure timely go-lives with quality.
• Troubleshoot implementation issues in collaboration with technical teams.

Learn the Technology

• Gain hands-on experience with integrations to online banking, core banking, lending, collections, telephony and other financial services systems.
• Build expertise on Eltropy's platform capabilities including Voice, Video, Text, Secure Chat, Co-browsing, AI Assistants, AI Agents and Conversation Intelligence
• Understand key financial services processes for lending, new accounts, collections, and consumer engagement.

Customer Training & Enablement

• Create and deliver customer training using AI-generated video, virtual sessions, documentation, and tutorials.
• Help build and customize training resources to improve onboarding for credit unions and community banks.
• Use tools like WalkMe to guide users through in-app experiences.

Be the Voice of the Customer

• Advocate for customer needs internally during implementation.
• Help identify and communicate product or process improvements based on real-world use cases.

Testing & Quality Assurance

• Assist in testing new releases before they go live.
• Report bugs, give feedback, and support release acceptance processes.

What You Bring:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field. All majors are welcome to apply.
• Passion for software technology and interest in project management
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Eagerness to learn about SaaS, AI, and the financial technology landscape
• Interest in community banking, credit unions and fintech

Bonus (Not Required):

• Native Spanish fluency
• Exposure to SaaS tools or platforms
• Familiarity with concepts like APIs, DNS, VPN, and sFTP

Why Join Eltropy?

• Be part of a fast-growing, mission-driven fintech company
• Receive mentorship from experienced Implementation Managers
• Develop valuable skills in enterprise SaaS, customer success, and implementation
• Work with leading community financial institutions to bring modern solutions to real people

About Eltropy )

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners
  

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.