City Manager Cold Chain Operations

**Role Summary:

*As the City Manager Cold Chain Operations, you will be the operational lead for TESSOL s activities within your designated city. You will oversee the deployment, maintenance, and reverse logistics of TESSOL s cold chain assets (such as PCM delivery bags, freezer units, and cartridges). This role requires a blend of logistics expertise, team

leadership, and client relationship management to ensure strict adherence to temperature compliance and SLAs*

**Key Responsibilities:****

*Operations & Asset Management:*

**- Hub Management: Oversee the daily operations of TESSOL s freezing hubsservice centers in the city. Ensure proper charging (freezing) of PCM cassettes and readiness of cold chain bagsboxes for client deployment.
- Reverse Logistics: Manage the reverse logistics of reusable assets (bagsboxes) from client locations back to the hub for recharging, ensuring minimal asset loss or damage.
- Inventory Control: Maintain accurate inventory records of all assets (PCM packs, carriers, sensors) and spare parts. Conduct regular audits to reconcile physical stock with the system.*
*Service Delivery & Client Success

*- *SLA Compliance: Ensure 100% adherence to Service Level Agreements (SLAs) regarding temperature maintenance and on-time asset availability for clients (e-commerce, food delivery, and pharma).*
- Client Relationship: *Act as the primary point of contact for local client stakeholders (hub managers of client companies). Resolve operational bottlenecks and address service escalations immediately.**
- **Quality Assurance: Monitor temperature data via TAMsys (TESSOL s IoT monitoring platform) to proactively identify and rectify cold chain breaches.****

*Team Leadership*

****- Manage a team of Hub Supervisors, Field Technicians, and Logistics Coordinators.
- Plan rosters and shifts to ensure 247 or required operational coverage based on client volume.
- Train the ground staff on Standard Operating Procedures (SOPs) for handling PCM technology, hygiene standards, and safety protocols

Financials & Process Improvement

*- *Cost Optimization: Monitor operational expenses (OpEx) for the city, including electricity, logistics, and labor costs. Drive initiatives to improve efficiency and reduce cost-per-delivery.*
- Vendor Management: *Identify and manage local vendors for transport, manpower, or facility maintenance as required.**

*Key Performance Indicators (KPIs) :*

**- You will be evaluated based on the following metrics, which align with our manufacturing and high-growth startup environment
- Financial Accuracy & Efficiency
- Closing Cycle Time: Complete monthly books closure by the 7th working day of the subsequent month.
- Budget Variance: Maintain actual vs. budgeted expense variance within +- 5%
- Payroll Accuracy: Achieve 100% accuracy in payroll processing and disbursement timelines.**
*- *Compliance & Risk Management
*- *Statutory Compliance Rate: 100% on-time filing of GST, TDS, PF, ESIC, and Income Tax returns with zero penalties.*
- Audit Completion: Ensure successful completion of Statutory and Tax audits within agreed timelines without major non-compliance observations.
- Cost Control & Reporting
- *COGS Accuracy: Ensure precise calculation of Cost of Goods Sold for manufacturing units to support correct product pricing.*
- MIS Delivery: Deliver accurate Monthly MIS reports to the BoardInvestors by the 10th of every month.
- *Desired Candidate Profile
*- Bachelor s degree in Operations, Supply Chain, Logistics, or Engineering.
- MBAPGDM in Operations or Supply Chain Management is a plus.
- *4 7 years of experience in Operations, Logistics, or Supply Chain Management.*
- Mandatory: Prior experience in Cold Chain, Last-Mile Delivery, or Hyper-local Operations (e.g., Quick Commerce, Food Tech, Pharma Logistics).*
**- Experience in managing a distributed field workforce is highly desirable.********
*Skills & Competencies:*

*- *Tech Savvy: Comfortable using IoT dashboards, ERPs, and Excel for data analysis*
- Problem Solver: *Ability to think on your feet and resolve ground-level crises (e.g., power failures at hubs, vehicle breakdowns).**
- **Process Oriented: Strong adherence to SOPs and safety guidelines.*
- *Communication: Excellent verbal and written communication skills to interact with clients and HQ**********