Barista
3 days ago
Purpose
To interact with and create lasting, genuine relationships with every guest, encouraging
and earning their loyalty and repeat business
Key Responsibilities:
Product Preparation & Knowledge
Making drinks, including blender and espresso-based beverages
Serving food
Creating merchandise gifts
Preparing whole and ground bean packages
Providing product information to guests
Selling
- Seeks opportunity to enhance the guest experience by providing
recommendations for complementary and new products (e.g., food, merchandise,
café cards etc.)
Cleaning and Organizing
Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
Re-stocking product (e.g. beans, cups, merchandise)
Equipment maintenance and calibration (espresso machine, grinders, syrup
dispensers)
Cash Handling
Completing sales with guests using cash, debit/credit
Follow business procedures for handling voids and cash handling mistakes
End of shift reconciliation of cash and register records
Experience Delivery
Providing consistent, individualized guest attention
Acting in a friendly, approachable manner
Demonstrating passion and confidence for Second Cup brand
Job Requirements
Understanding features and benefits of all Second Cup products
Memorizing drink recipes
Face to face guest complaint issues
Equipment breakdowns
Maintaining coffee freshness standards while also controlling waste
Suggestive selling
Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest
interactions)
Use of multiple electronic payment systems
Story-telling
Knowledge and Skills Required
Guest service skills (i.e. positive, caring attitude)
Strong teamwork skills
Cash handling, retail or food service experience preferred
Product knowledge
Selling Skills
Story-telling
Working Conditions
Standing for extended period of time
Some lifting required (between 5 lbs to 25 lbs)
Exposure to noise (blenders, espresso machine), heat (steam from espresso
machine
Job Type: Full-time
Pay: ₹10, ₹22,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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