Barista

3 days ago


Gurgaon, Haryana, India Second Cup Full time ₹ 2,20,000 - ₹ 2,64,000 per year

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging

and earning their loyalty and repeat business

Key Responsibilities:

Product Preparation & Knowledge

  • Making drinks, including blender and espresso-based beverages

  • Serving food

  • Creating merchandise gifts

  • Preparing whole and ground bean packages

  • Providing product information to guests

Selling

  • Seeks opportunity to enhance the guest experience by providing

recommendations for complementary and new products (e.g., food, merchandise,

café cards etc.)

Cleaning and Organizing

  • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)

  • Re-stocking product (e.g. beans, cups, merchandise)

  • Equipment maintenance and calibration (espresso machine, grinders, syrup

dispensers)

Cash Handling

  • Completing sales with guests using cash, debit/credit

  • Follow business procedures for handling voids and cash handling mistakes

  • End of shift reconciliation of cash and register records

Experience Delivery

  • Providing consistent, individualized guest attention

  • Acting in a friendly, approachable manner

  • Demonstrating passion and confidence for Second Cup brand

Job Requirements

  • Understanding features and benefits of all Second Cup products

  • Memorizing drink recipes

  • Face to face guest complaint issues

  • Equipment breakdowns

  • Maintaining coffee freshness standards while also controlling waste

  • Suggestive selling

  • Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest

interactions)

  • Use of multiple electronic payment systems

  • Story-telling

Knowledge and Skills Required

  • Guest service skills (i.e. positive, caring attitude)

  • Strong teamwork skills

  • Cash handling, retail or food service experience preferred

  • Product knowledge

  • Selling Skills

  • Story-telling

Working Conditions

  • Standing for extended period of time

  • Some lifting required (between 5 lbs to 25 lbs)

  • Exposure to noise (blenders, espresso machine), heat (steam from espresso

machine

Job Type: Full-time

Pay: ₹10, ₹22,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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