CMDB Admin
5 days ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist- CMDB Admin
In this role, you will:
- Support the management and maintenance of CMDB and align it with the Common Service Data Model (CSDM) framework, ensuring data accuracy, supporting IT processes, and enable improved decision-making through reliable configuration data.
- Enable the ongoing maturity of CMDB by support the ongoing development of Technical Service, Data Integrations and CI class administration.
- Support the requirements to deliver reports and dashboards providing visibility into CMDB health which provide actionable insights for key stakeholders based.
- Assist with the ongoing review and refinement of CMDB processes and policies to support alignment to the agreed data models and CSDM strategy
- Be responsible for regularly interfacing with CMDB Product Owner and the wider team to provide updates on progress and the benefits of what's being delivered.
To be successful in this role, you should meet the following requirements:
- Proactive self-starter.
- Experience of Agile practices (e.g. Scrum, Kanban)
- Passion to improve the customer experience.
- Proficiency in gathering, analyzing and presenting information in a clear, concise, and accurate manner.
- Experience working with ServiceNow or other ITSM tools.
- Understanding of Configuration Management and ServiceNow Common Service Data Model would be beneficial.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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