Senior Platform Administrator

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Team:

The Now Platform Operations team within our Digital Technology Solutions and Services department is a group of talented and energetic individuals. The team works closely with application developers, product owners, internal users and employees, and other stakeholders to maintain the health of critical ServiceNow platforms and related systems.  

Role:

We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding and vulnerability remediation, project planning and governance of sub-production environments.

Job Responsibilities:

• Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, and application admin activities.
• Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
• Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies, which may include troubleshooting integration and analysing application and system logs.
• Develops procedures and scripts for monitoring and automation of manual processes.
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Maintain system documentation for configuration and troubleshooting of known issues.
• Develop and share best practices for Admin operations and enhancements based on lessons learned
• Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.

To be successful in this role you have:

• Bachelor's degree in computer science or related field with 5-plus years of IT industry experience.
• Enterprise level working experience in ServiceNow with knowledge of ITSM, ITOM, CMDB, Performance Analytics
• Knowledge of ITIL framework or experience working in an ITIL-based environment
• Working with REST and OAP APIs, MID Servers, and authentication mechanisms.
• Understanding of MySQL, Oracle, and basic SQL queries.
• Knowledge of ServiceNow Scripting, REST and SOAP APIs, MID Servers, and authentication mechanisms.
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Understanding of MySQL, Oracle, and basic SQL queries.
• Strong analytical and troubleshooting skills.
• Strong understanding of technology platforms, particularly web applications and aaS platforms
• Experience working with application logs, prefer experience using Splunk
• Preference for CSA certification and additional certifications like CAD, CIS-ITSM, CIS-ITOM.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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