Backend Engineer

4 hours ago

Hyderabad, Telangana, India Trigent Software Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Technical Support Engineer Integrations

Department: TechSupport Backend (B2B – Enterprise Customer)

Work Mode: Hybrid (2 Days WFO)

Experience: 3–8 Years

Education: Bachelor's in Computer Science, IT, or related field

Notice Period: Immediate to 3 Weeks

About the Role

Join our enterprise tech support team as a Technical Support Engineer (Integrations) — a critical role supporting global customers on API, SSO, LDAP, and web service integrations.

You'll troubleshoot complex backend connectivity issues, script automation fixes, and ensure seamless integrations across cloud and enterprise systems.

Key Responsibilities

  • Troubleshoot and resolve integration & authentication issues involving REST/SOAP APIs, LDAP, SSO (SAML/OAuth/SiteMinder), and Active Directory.
  • Diagnose data exchange and email infrastructure errors.
  • Perform RCA and collaborate with internal engineering teams to resolve platform-level issues.
  • Assist with API configuration, token management, and workflow debugging.
  • Script in JavaScript / Python / Shell for automation and testing.
  • Work across Linux/Unix or Windows Server environments.
  • Communicate effectively with enterprise customers and document technical resolutions.

Must-Have Skills

  • 2+ years of experience in technical/integration support (preferably SaaS or Cloud).
  • Hands-on with:

    LDAP / SSO (SAML, OAuth, SiteMinder) / REST-SOAP APIs / JDBC / ODBC / Network & Email Infra.
  • Strong scripting skills: JavaScript / Python / Shell.
  • Good knowledge of Web Stack, DBs (MySQL/Oracle), and OS Admin (Linux/Windows).
  • Excellent communication and analytical problem-solving skills.

Good-to-Have

  • Exposure to ServiceNow Platform (IntegrationHub, SSO, Email, Import/Export).
  • Experience with Cloud Platforms – Azure, AWS, GCP, Okta.
  • Knowledge of ITSM / ITIL / CMDB.
  • SaaS Product Support or Software Consulting background.

Who You Are

  • A curious problem solver who thrives on technical challenges.
  • A calm, customer-focused communicator.
  • Passionate about learning integrations, APIs, and Cloud tech.

Next Step – Apply Now

If you love solving integration puzzles and want to work on global SaaS environments — this is your role

To qualify, please register and complete the short assessment below:

Click here to Register & Take the Assessment -

(Mandatory for all shortlisted candidates — only those completing the assessment will move to the next stage.)

All the best

You're just one assessment away from your dream job

– Team Trigent

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