Servicenow Itom/cmdb Admin

2 days ago

Hyderabad, India Hitachi Vantara Corporation Full time

Job Description ITOM/CMDB Admin - ServiceNow

The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people, and your machines. We help enterprises store, enrich, activate, and monetize data for better customer experiences, new revenue streams and lower business costs.

The Role: ITOM/CMDB Admin

As CMDB/ITOM ServiceNow Admin you will be responsible for managing the ServiceNow ITOM/CMDB configuration, and standardizing the CMDB for Global IT. The position will be based in Krakow, Poland.

RESPONSIBILITIES
- Working and standardizing the CMDB by working on different activities involves day to day operations and new implementations.
- Configure and Maintain the CMDB including identifying what level of CI's to capture.
- Work with Asset Manager to maintain asset inventory with appropriate details.
- Working on service maps to build a resilient system of CMDB which helps in integrating with all the ITIL associated modules.
- Configure, implement, maintain, and use Data and Health certification to benchmark CMDB health, validate data accuracy and maintain data.
- Ensure the CMDB is integrated with Incident, Problem, and Change processes to improve management of the IT environment.
- Creating necessary reports and delivering them to stakeholders.
- Develop, monitor, and report operational metrics and key performance indicators (KPIs) for CMDB.
- Validation of existing infrastructure and make sure it discovers on a daily basis.
- Identifying new areas of infra discoveries and bring into the CMDB.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

Qualifications:
To be successful in this role, you will need the following prior experience and skills:

- Minimum 2 years of Servicenow CMDB experience
- Strong executive customer communication and influencing skills, with the ability to communicate new concepts effectively and drive change in process and behaviors.
- Experience driving process change and improvement using ServiceNow.
- Process Improvement experience across organizations.
- Ability to be a company-wide change-agent that influences strategic actions and mindset changes.
- Strong communication, interpersonal and negotiation skills. Must be able to develop compelling business presentations and communicate technical topics to a business audience.
- A customer service mindset with focus on developing and improving technology services and operations that are driven by customer needs and requirements.

YOUR EDUCATION

The educational requirements for this role are:

- Bachelor's degree in an engineering, business, or IT discipline.

GOOD TO HAVE
- ITIL v3/4 Certification
- ServiceNow CSA
- ServiceNow CIS - IT Service Management
- ServiceNow MC - Configure the CMDB
- ServiceNow MC - CMDB Health
- ServiceNow MC - Asset Models Management

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