Manager - Process Excellence

2 weeks ago

Chennai Kolkata, India Wipro Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role & responsibilities

  1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
  2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  3. Drive benchmarking and best practices deployment across accounts.
  4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  5. Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
  6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  7. Drive projects to improve and maintain the profitability of the process.
  8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  10. Drive standardization practices and ensure strict compliance in internal and client defined processes.
  11. Ensure all process metrics are met.

Preferred candidate profile

  1. Six Sigma Black belt certified with minimum 8 years of work experience of leading Process Improvement projects for F & A domain.
  2. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
  3. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
  4. Must have led/ driven six sigma and lean projects.
  5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
  6. Must have worked in cross functional teams and demonstrated ability to drive change in the process.
  7. Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
  8. Well versed with MS Office Excel and PowerPoint.

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