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Operations - TL/AM

2 weeks ago

Indore, Madhya Pradesh, India MediBuddy Full time ₹ 9,00,000 - ₹ 12,00,000 per year
JOB PROFILE:

Location: Indore (WFO)

Employment Type: Full-time


Role Overview: We are looking for a dynamic Operations Lead/AM to oversee day-to-day activities, ensure smooth operations, and lead a team towards achieving performance targets. The ideal candidate brings energy, discipline, and a strong sense of ownership in managing people and processes. Key Responsibilities:

  • Supervise and coordinate daily operations and manage team productivity.

  • Own sales operations processes—lead assignment, CRM hygiene, reporting, and sales enablement.

  • Analyze performance metrics and suggest improvements.

  • Provide real-time training, guidance, and feedback to the team.

  • Ensure team adherence to process guidelines, quality standards, and SLAs.

  • Handle escalations and resolve floor-level issues promptly.

  • Identify workflow issues and implement process improvements.

  • Cross- collaboration with other departments to ensure timely and accurate execution of tasks.

  • Report on KPIs and operational metrics to management.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

  • 3 years of experience in operations & administrative role, with at least 1 years in a lead/mentoring role.

  • Excellent communication, negotiation, and interpersonal skills.

  • Proven ability to lead, motivate, and drive team performance.

  • Data-Driven with a strategic mindset and problem-solving skills.