
Front Office Executive
2 weeks ago
- Guest Services: Greet visitors and guests professionally, answer inquiries, and direct them to the appropriate departments or individuals.
- Reception Management: Maintain a clean, tidy, and presentable reception area, ensuring all necessary materials and stationery are available.
- Communication: Handle and screen incoming phone calls, forward calls, and take messages.
- Reservations & Check-in/Check-out: Manage reservations, process guest check-ins and check-outs, and assist with any changes to bookings.
- Administrative Tasks: Assist with administrative duties such as data entry, filing, managing incoming and outgoing mail, and maintaining visitor logs.
- Payment Processing: Handle payments and present bills to customers during check-out.
- Record Keeping: Maintain accurate records of guest information, bookings, and hotel occupancy or office activity.
- Coordination: Liaise with internal departments to ensure guest requests and operational needs are met efficiently.
Essential Skills & Competencies:
- Customer Service: Ability to provide a high level of customer service and handle challenging situations with professionalism.
- Communication: Strong verbal and written communication skills for interacting with guests and staff.
- Organization: Excellent organizational skills to manage multiple tasks and maintain a structured front desk.
- Technical Proficiency: Familiarity with office management software and hotel property management systems (PMS) is often required.
- Multitasking & Time Management: Ability to handle various tasks simultaneously and manage time effectively to ensure smooth operations.
- Attention to Detail: A keen eye for detail to ensure accuracy in record-keeping and administrative tasks.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Ability to commute/relocate:
- Edappally, Ernakulam, Kerala 682024: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
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