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Account Manager
2 weeks ago
Key Responsibilities:
HCL Or Hexaware client handling is must.
Client Relationship Management
- Serve as the primary point of contact for assigned key accounts.
- Develop and maintain strong, long-term relationships with client stakeholders (HR, Hiring Managers, Procurement).
- Understand clients business needs, challenges, and IT talent requirements.
- Conduct regular client meetings, QBRs, and satisfaction surveys to ensure high levels of engagement.
Business Development
- Identify new opportunities within existing accounts to upsell/cross-sell IT staffing solutions.
- Support the sales team in onboarding new clients and transitioning them into managed accounts.
- Drive revenue growth by expanding service offerings and placements.
Talent Delivery Coordination
- Work closely with recruitment teams to align delivery efforts with client expectations.
- Prioritize job requirements, provide feedback on submittals, and manage interview processes.
- Ensure timely delivery of qualified candidates for contract, contract-to-hire, and direct-hire roles.
Account Operations
- Track account performance, fill ratios, and SLAs; report on KPIs and client satisfaction.
- Manage contracts, pricing, negotiations, and ensure compliance with client agreements.
- Address and resolve escalations quickly and professionally.
Qualifications:
- Minimum 7 years of experience in account management or client services within an IT staffing or consulting firm.
- Proven track record of managing large enterprise or mid-market clients.
- Strong understanding of IT job roles, technologies, and hiring processes.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work in a fast-paced, target-driven environment.
