Program/Project Management

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Objectives of this role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives

• Develop program assessment protocols for evaluation and improvement

• Maintain organizational standards of satisfaction, quality, and performance

• Oversee multiple projects, ensuring program goals are reached

• Structured problem-solving skills with a practical sense of what works in the given context.

Responsibilities

Operational Program Management

• Will be a part of Site Program Management team which is a part of the CEO's office

• Person will report into India Operations & Strategy team lead, overall folding to India Operations head

• Must have people/stakeholder management and an understanding of Employee Forums, R&R , formulating policies etc

• Work closely with project sponsor, cross-functional teams, and assigned project teams  to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives

Stakeholder & Cross-functional Collaboration

• Quickly develop and maintain relationships within the organization and/or with external partners.

• Support leadership in operational decision-making through data-driven insights and reporting.

• Excellent communication skills with ability to communicate across all organizational levels

• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

• Ability to think top-down yet stay connected to details.

• Work collaboratively and operate at all levels with global, cross-functional teams.

Vendor & Budget Management

• Manage relationships with third-party vendors and service providers, ensuring service quality and contractual compliance.

• Develop and monitor operational budgets, ensuring cost efficiency while maintaining service standards.

Strategic Initiatives

• Drive multiple site wide employee engagement and cross functional operational projects

• Lead or support site wide compliance, communications, employee success, infrastructure projects in collaboration with respective teams

• Manage program and project teams for optimal return on investment

• 5 to 7 years of experience

• Exceptional skills in leadership, time management, facilitation, and organization

• Understanding of HR Process and policy formulation

• Must be a Team Player

• Strong organizational and project management skills.

• Excellent communication and stakeholder management abilities.

• Data-driven decision-making with proficiency in operational analytics tools.

• Ability to manage multiple priorities under tight deadlines.
   

• Bachelor's degree (or equivalent) 

• MBA in HR or equivalent

• Fluency with Program Management tools (Trello, asana, JIRA etc)

• Familiarity with with Google Workspaces

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.