Technical Analyst

23 hours ago

Delhi, Delhi, India Computacenter Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Life on the team

Its an exciting opportunity for Technical Analyst role in Computacenter dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

What you'll do

PC Lifecycle:

  • Install, configure, test, maintain, and troubleshoot end-user workstations, , related hardware and software and take part to stock management when implemented
  • PC Installs for New Hires
  • PC Installs for Replacements (including data transfer)
  • PC Diagnostics / Decommissioning
  • Peripheral Installs
  • Mobile Device Configuration & Support

Access Provisioning:

  • One Time Pass Troubleshooting
  • AD Computer Account – Removals or move

Software:

  • Enterprise Software Installs
  • Non-Enterprise Software Installs
  • L1-Level Software Troubleshooting

Printer:

  • Basic Printer Troubleshooting
  • Print Queue Creation (Americas only)
  • Scan to Email (How To)

KITE (Google Applications) Support:

  • Google Applications (Email, Calendar, Sheets, Docs, Slides, Drive, Sites, Hangout, etc.)
  • Business Hangouts
  • Cell Phone Install/Setup for The Client
  • Chromebox & Chromebooks

Networking Support:

  • Basic File/Print Server Installs
  • L1 File/Print Server Troubleshooting
  • L2 File/Print Server Troubleshooting
  • Wireless Support - End User Devices
  • Network Infrastructure Decommission
  • Site Consultation & Coordination
  • Site Setup/Decommission

What you'll need

  • Minimum 3+ years of relevant experience is required for Technical Analyst position
  • Fluent in English and in any other relevant support language (if second language is required)
  • Proven experience with Customer service and confidence in communication with internal and external customers
  • Advanced understanding of IT support and IT Service Management Tools and SAP
  • SLA and OLA orientated and can prioritize on urgency and requirements
  • Experience of relevant business systems e.g. SAP, ITSM, SNOW
  • Working knowledge of Windows, Office O365, Google Suite
  • Good interpersonal, literacy and numeracy skills
  • Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress
  • Able to follow instructions and procedures
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
  • Demonstrates customer service abilities with Routine administrative skills
  • Good communication skills
  • Independent, result-oriented and structured work under pressure
  • Analytical skills to analyze data
  • Excellent coordinating skills with vendors

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