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Manager GeM Government e-Marketplace Operations

2 weeks ago

Noida, Uttar Pradesh, India Physicswallah Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Manager GeM Government e-Marketplace Operations:

Role: Manager GeM (Government e-Marketplace) Operations

Experience: 46 years in GeM operations, government procurement, or public sector projectmanagement

Location: Noida

Dept: Government Partnerships, PW

Reporting to: AGM

Job Summary:

We are seeking a highly skilled and detail-oriented GeM Expert (Manager Level) to oversee andmanage our end-to-end operations on the Government e-Marketplace (GeM) platform. The idealcandidate will have strong knowledge of government procurement policies, experience in biddingand tender management, and the ability to drive compliance, efficiency, and growth through GeM.

Roles and Responsibilities:

1. Vendor & Buyer Registration

  • Facilitate registration of organizations (both buyers and sellers) on the GeM portal incompliance with official guidelines.
  • Assist in creation and verification of profiles, ensuring accuracy in PAN, GST, bankdetails, and other statutory documents.

2. Product & Service Listing

  • Prepare and upload product and service catalogues on GeM with correct specifications, pricing, and compliance certifications.
  • Regularly update stock availability, price changes, and product/service revisions as permarket or client requirements.

3. Tender / Bid Management

  • Identify relevant bids, tenders, and reverse auctions published on GeM.
  • Prepare and submit technical and financial bids in line with tender specifications.
  • Track tender status, respond to clarifications, and manage bid amendments orwithdrawals when necessary.

4. Compliance & Policy Adherence

  • Ensure adherence to Government procurement rules (GFR, CVC, MSME, Make in Indiapolicies).
  • Maintain records of all transactions on GeM for audit and reporting purposes.
  • Stay updated with latest GeM circulars, amendments, and guidelines.

5. Order & Contract Management

  • Process purchases orders (POs) and ensure timely acceptance, dispatch, and delivery ofgoods/services.
  • Coordinate with logistics partners for timely fulfillment and resolve delivery issues.
  • Handle order cancellation, replacement, or return requests in compliance with GeMprotocols.

6. Payment & Invoice Management

  • Prepare and upload invoices on GeM in correct formats.
  • Track payment status and coordinate with buyers for timely release of payments.
  • Address payment disputes and reconcile accounts periodically.

7. Capacity Building & Training

  • Train internal teams, suppliers, or government officials on GeM processes and bestpractices.
  • Develop user manuals, process documents, and SOPs for smooth GeM operations.

8. Liaison & Coordination

  • Act as the point of contact between organisation, GeM helpdesk, and governmentdepartments.
  • Follow up on pending approvals, escalations, and dispute resolution with the GeMauthorities.

9. Data Analysis & Reporting

  • Generate MIS reports on GeM transactions, bid participation, order status, and financials.
  • Provide market intelligence by analyzing competitor pricing and governmentprocurement trends.

10. Continuous Improvement

  • Recommend process improvements for faster procurement and increased success ratein bids.
  • Explore new GeM features (e.g., Direct Purchase, L1 procurement, RA) to optimizeopportunities.

Qualifications & Skills

Education:

  • Bachelors Degree in Business Administration, Commerce, Economics, or a related field(MBA preferred).

Experience:

  • 46 years of relevant experience in GeM operations, government procurement, orpublic sector tenders.
  • Proven track record in successful bid participation and order fulfillment on GeM.

Skills & Competencies:

  • Strong understanding of public procurement policies and processes.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and GeM portal operations.
  • Excellent communication, negotiation, and coordination skills.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to manage multiple tenders and orders simultaneously under tight deadlines.

Key Performance Indicators (KPIs)

  • Number of tenders successfully bid and awarded.
  • Order fulfillment timelines and compliance adherence.
  • Value of contracts secured through GeM.
  • Accuracy of listings and documentation.
  • Timely payment realization from buyers.