Community Manager

2 weeks ago

Remote, India QnQ Healthcare Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

We are looking for a seasoned Community Manager with 2–5 years of experience to oversee and strengthen our online and offline community engagement initiatives.

Key Responsibilities:

Community Engagement & Relationship Building

  • Actively engage with community members through various platforms (social media, forums, blogs, newsletters).
  • Serve as the main point of contact for community inquiries, feedback, and discussions.
  • Build and nurture relationships with brand advocates, influencers, and key stakeholders.

Content Strategy & Management

  • Develop and execute a robust content strategy tailored to community needs.
  • Create, curate, and publish engaging content, such as blog posts, FAQs, social media updates, and newsletters.
  • Ensure consistency in messaging, tone, and brand voice across all community channels.

Campaigns, Events, & Initiatives

  • Organize and manage community-focused events, including webinars, AMAs, and social media campaigns.
  • Drive participation in contests, challenges, and special initiatives to boost engagement and visibility.
  • Collaborate with the marketing team to align community efforts with broader campaigns.

Moderation & Conflict Resolution

  • Monitor community interactions to ensure compliance with guidelines and maintain a safe, respectful environment
  • Address conflicts, disputes, or negative sentiment diplomatically and professionally.
  • Proactively identify and mitigate potential risks to community health.

Analytics & Reporting

  • Track community metrics (growth, engagement, sentiment, and retention) using analytics tools.
  • Prepare detailed reports on community performance, highlighting trends, successes, and improvement areas.
  • Leverage data insights to refine engagement strategies and set measurable goals.

Collaboration & Feedback Loop

  • Work closely with cross-functional teams (product, support) to integrate community insights into business strategies.
  • Advocate for community needs and feedback during internal discussions.

Qualifications

Required Experience:

  • Minimum 2–5 years of experience in community management, social media strategy, or a related field.
  • Proven success in building and scaling online communities across multiple platforms.

Core Skills:

  • Exceptional communication and interpersonal skills, with the ability to connect with diverse audiences.
  • Proficiency in community management tools (e.g., Discord, Slack, Facebook Groups), social media platforms, and analytics software.
  • Strong writing and editing skills for crafting compelling and engaging content.
  • Conflict resolution and problem-solving skills to handle sensitive situations diplomatically.

Technical Skills:

  • Familiarity with analytics tools (e.g., Google Analytics, Sprout Social).
  • Experience with email marketing tools (e.g., Mailchimp) and community management platforms.
  • Basic understanding of SEO and digital marketing principles is a plus.

Education:

  • Bachelor's degree in Marketing, Communications, Public Relations, or a related field is preferred but not required.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: Remote

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