Ecommerce & Communication

**(Please read the below carefully)**

We are an established Ecommerce company.

This person would be highly, and most highly, detail oriented and disciplined to execute various strategies on a daily basis, thru hygiene checks and checklists

**Our Expectations**

1. Must have prior experience with working on Shopify/WooCommerce and knowledge of basic ecommerce operations.

2. We expect to speak to you during your work hours as often as we need to reach you. Remote does not mean unreachable Please note this well. There will be a remote management software you will be communicating thru.

4. Communicate with Customers.

5. Coordinate with Warehouse for Inventory Clarifications.

6. Update pricing across products - to optimize pricing across different portals.

7. Update products across the portal.

8. Monitor Customer Service Tickets, and solve queries as they arise. Monitor customer service tickets and logs from past, so learning is in place.

9. Coordinating with the warehouse and ensuring inventory planning.

10. Facilitate orders which are stuck, and coordinate with logistics companies.

11. Quality Analysis of the website from a time to time basis

**Responsibilities**
- Timely and clear communication via messaging platforms regarding product orders, status updates, and follow-ups with warehouse, internal teams, and customers.
- Efficient management of payments, order confirmations, and COD orders, ensuring fulfillment and addressing any issues promptly.
- Direct coordination with internal operations, warehouse, customer, and logistics staff to resolve issues like broken, missing, or incorrect items.
- Proficient in logistics tracking, updating Google Sheets or internal CRM systems daily, and maintaining detailed product descriptions and images on web systems.
- Strong analytical and critical thinking skills to utilize data for decision-making, along with impeccable English writing skills for precise communication and thorough data capture
- Coordinating for website changes and ensuring timeline upload and changes to products and offers.

**Communication Management (Followup)**
- Maintain constant oversight of projects and products, ensuring proactive engagement and issue resolution.
- Establish continuous communication with the warehouse and coordinate with courier services for real-time updates and issue resolution.
- Effectively address client objections to facilitate engagement initiation and respond promptly to enquiries from various channels.
- Conduct thorough warehouse-level coordination to resolve issues like undelivered orders and damaged items promptly.
- Collaborate with internal teams to report fraudulent activities, update trackers daily, and ensure timely responses to client queries.

**Inventory Stock Management**
- Ensure accurate stock counting at the warehouse, reconciling with actual shipments and customer returns, while meticulously matching COD orders with sales for financial accuracy.
- Monitor low inventory levels and initiate reordering procedures, utilizing reports and tools to maintain an efficient inventory system, and promptly reporting to management.
- Conduct pre
- and post-delivery verification calls with COD customers to prevent fraudulent orders and ensure successful deliveries.
- Manage new product uploads, daily sales, and dispatch monitoring, promptly addressing client issues and following protocols for returns and lost items.
- Analyze inventory reports to identify fast-moving and slow-moving items, plan website promotions, and manage pricing strategies, while addressing warehouse discrepancies and communicating effectively via written channels with precise numerical references.

**Packaging Material Management**:

- Order packing materials + insure it reached the warehouse correctly. And is double-checked with the warehouse that it has been received by them.
- Also report when packaging falls low, so you can coordinate to replenish it. You will call the packaging vendor to negotiate better rate and replenish it.

**Most Important -**
- Honesty, Transparency, and Hard work is key.

**Most important, is your being reachable at all times, even outside office hours.**

**Job: Remote**.This is a Remote Job. (But A Highly Responsible Job.)
**Type: Fulltime**

Pay: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Master's (preferred)

**Experience**:

- Negotiation: 4 years (preferred)
- financial investmet: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: Remote