Community Liaison

**About us**

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our program is designed by addiction medicine specialists and people with lived experience of recovery. It is rooted in years of clinical expertise, proven research, and learnings from our participants.

Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.

Backed by world-class investors like Qiming Venture Partners (US), Goodwater Capital, Laerdal Million Lives Fund, First Round Capital, Greycroft, Tusk Venture Partners and Gaingels, with $50M in funding, Boulder is in an exciting stage of rapid growth.

**About this role**

Boulder Care is seeking a **Community Liaison** to join the** Community Engagement Team**. You will have the opportunity to build relationships, engage with community stakeholders, and ultimately advise our mission of promoting a care model for substance use disorder grounded in empathy and unconditional support. This position works in the communities of their state to build working relationships with a large network of potential partners including referrers, patient resources and advocates working to advance harm reduction principles.

While in this role, you should be comfortable working with a variety of stakeholders and comfortable working with a considerable amount of autonomy in organizing and prioritizing outreach.

**Success in this role**

**Community Outreach Essential Functions - 75%**
- Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
- Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
- Evaluate and track effectiveness of outreach activities
- Identify leads for expansion of services and develop strategy in assigned areas
- Provides initial case consultations to patients and their families through video technology, telephone calls, and in-person visits
- Establishes and maintains relationships with community resources
- Assists with community outreach and education regarding Boulder Care’s services
- Meet or exceed established enrollment targets

**Planning & Documentation Essential Functions - 15%**
- Completes documentation within 48 hours
- Assumes other duties in support of organizational needs
- Consistent planning, tracking and documenting of activities
- Weekly meetings with state based teams, enrollment leads, and others

**Project Management Essential Functions - 10%**
- Coordination with teams across different regions to align resources and projects
- Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

**Requirements for the role**
- Proven track record of building referral base and relationships, such as business development and/or sales, community outreach or referral management for a hospital system
- Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
- Excellent oral and written communication skills required including well-developed public speaking skills
- Thrives in a fast-paced, technical, and mission-focused environment
- Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce
- Ability to take initiative and work autonomously
- Demonstrates high ethical standards of behavior
- Regularly demonstrates Boulder’s core values
- Willingness to work flexible hours, including evenings and weekends as required

**Nice to have but not required**
- Previous knowledge of, and passion for Substance Use Disorder highly preferred
- Experience in hospital discharge planning, case management or behavioral health
- Experience working within or directly with one or more of the large safety net hospitals in the region
- Experience with digital outreach and advocacy is a plus
- Bilingual in English and Spanish is highly preferred

**Work Environment**

This position will require up to four days per week working in the community. The remainder of the work week will be a remotely-based home office environment. Regional travel may be required up to 10% of the time.

Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like.

**Expected hours of work**

This is a full-time position expected to work 40 hours a week. Team members may work with their managers to adjust work hours to suit the needs of the position. Team members may be asked to work additional days as work demands require.

**Compensation**

**Hiring Timeline**
- Phone Interviews (3