InP - Customer Service Associate II-Consumer ( International Voice Process )

5 days ago

Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About the team:What you will be doing :
  • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
  • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
  • Other related duties assigned as needed.
What you will bring
  • Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment
EDUCATION REQUIREMENTS

FIS

  • InP - Customer Service Associate II - Consumer

    1 week ago

    Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position - InP - Customer Service Associate II-Consumer ( International Voice Process )Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open,...

  • InP - Customer Service Associate II-Consumer ( International Voice Process )

    1 week ago

    Gurgaon, Haryana, India FIS Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • InP - Customer Service Associate II-Consumer

    1 week ago

    Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredGeneral Equivalency DiplomaTravel Percentage0%General Duties & ResponsibilitiesProvides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to...

  • International Voice Process Associate

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    International Voice Process AssociateWe are seeking a highly skilled and experienced International Voice Process Associate to join our team. As an International Voice Process Associate, you will be responsible for handling inbound and outbound calls from international customers in a professional and timely manner.Key Responsibilities:Handle inbound and...

  • Customer Service Associate Ii-consumer

    1 week ago

    Gurgaon, Haryana, India FIS Full time

    Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired General Equivalency Diploma Travel Percentage 0 Are you curious motivated and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our...

  • Customer Service Associate II-Consumer

    1 week ago

    Gurgaon, Haryana, India FIS Full time US$ 60,000 - US$ 80,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

  • Customer Service Associate

    7 days ago

    Gurgaon, Haryana, India Designs & words Full time ₹ 3,20,000 - ₹ 3,43,000 per year

    Customer Service Associate – International Voice Process (UHG)Location: Gurgaon – Sector 21 (initially may report to Sector 30)Experience: 0–3 years in International Customer Service (UG freshers not eligible)Education: UG / Graduate / Post Graduate (UG must have experience)Shifts: 24x7 (Majorly Night Shifts)Salary: ₹3.2 LPA (Freshers – ₹23K...

  • Customer Service Associate

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Hiring For International Process- Customer service Voice

    1 week ago

    Gurgaon, Haryana, India Pursuit Advisor Com Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Urgent Hiring – International Customer Service (Voice Process)Location: Gurgaon / NoidaGraduate / Under-GraduateExcellent English communication skills requiredFreshers and experienced both can applySalary: 3 LPA – 5 LPA Nikhil Required Candidate profileHandle inbound/ calls and resolve customer queries efficiently Ensure high customer satisfaction...

  • International Voice Process

    1 week ago

    Gurgaon, Haryana, India Cogenthub Full time ₹ 22,000 - ₹ 5,00,000 per year

    Hiring Alert International Voice Process (UK Telecom Inbound Voice)Company Name: CogentHubCX.AIJob Role: Customer Service & Upselling (Inbound UK Telecom)Location: 756, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022Date of Joining: 1st SeptemberHow to Apply:Click on "Apply Now" or share your CV at Malhar Ghoshal)Job...