InP - Customer Service Associate II - Consumer
2 weeks ago
Position - InP - Customer Service Associate II-Consumer ( International Voice Process )
Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Its an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the worlds largest global provider dedicated to financial technology solutions
What you will be doing :
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Other related duties assigned as needed.
What you will bring
Knowledge of the companys products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
EDUCATION REQUIREMENTS
High school diploma or GED
FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FISs products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.
-
Customer Service Associate II-Consumer
1 week ago
Gurgaon, Haryana, India FIS Full time US$ 60,000 - US$ 80,000 per yearPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...
-
InP - Fraud Support Associate II
2 weeks ago
Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%Job DescriptionMonitor transactions for potential fraudulent activity to minimize financial losses to merchants, client banks and FIS due to fraud schemes. Experienced support role. Moderate skills with...
-
Senior Associate
2 weeks ago
Gurgaon, Haryana, India Wns Global Service PrivateLimited Full time ₹ 6,30,000 - ₹ 8,40,000 per yearCompany DescriptionWns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.Role DescriptionThis is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be...
-
Customer Service Associate
2 weeks ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per yearCustomer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...
-
Customer Service Associate
2 weeks ago
Gurgaon, Haryana, India The Artarium Full time ₹ 2,00,000 - ₹ 5,00,000 per yearCompany DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...
-
Customer Service Associate
2 weeks ago
Gurgaon, Haryana, India FIS Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAre you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.Job Description SummaryProvide...
-
Customer Service Associate
1 week ago
Gurgaon, Haryana, India Designs & words Full time ₹ 3,20,000 - ₹ 3,43,000 per yearCustomer Service Associate – International Voice Process (UHG)Location: Gurgaon – Sector 21 (initially may report to Sector 30)Experience: 0–3 years in International Customer Service (UG freshers not eligible)Education: UG / Graduate / Post Graduate (UG must have experience)Shifts: 24x7 (Majorly Night Shifts)Salary: ₹3.2 LPA (Freshers – ₹23K...
-
Customer Service Associate
2 weeks ago
Gurgaon, Haryana, India Precious Pet Services Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCustomer Care AssociateLocation: Head Office, GurgaonType: Full-TimeAbout the RoleThe Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and...
-
Corporate Communications Associate
4 days ago
Gurgaon, Haryana, India Vrb Consumer Products Full time ₹ 9,00,000 - ₹ 12,00,000 per yearHiring for Corporate Communication AssociateReports to: Director of Marketing & CommunicationExperience: 1 to 3 yearsDepartment: Marketing & CommunicationsCompany DescriptionVRB Consumer Products Pvt Ltd is a leading condiments and sauce company in India with a strong focus on quality, innovation, and better-for-you products. We have a pan-India distribution...
-
Customer Service Associate
2 weeks ago
Gurgaon, Haryana, India American Express Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...