International Voice Process Associate

7 hours ago


Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
International Voice Process Associate

We are seeking a highly skilled and experienced International Voice Process Associate to join our team. As an International Voice Process Associate, you will be responsible for handling inbound and outbound calls from international customers in a professional and timely manner.

Key Responsibilities:
  • Handle inbound and outbound calls from international customers, providing accurate product/service information, resolving issues, and guiding customers through troubleshooting processes.
  • Maintain a high level of customer satisfaction by addressing inquiries, complaints, and requests with empathy and professionalism.
  • Record all customer interactions and actions in the CRM system accurately.
  • Meet and exceed performance metrics such as call resolution time, customer satisfaction, and first-call resolution.
  • Follow-up with customers to ensure issues are fully resolved and offer additional assistance if needed.
  • Collaborate with team members and cross-functional teams to provide solutions for complex customer queries.
  • Ensure all company policies and procedures are followed during customer interactions.
  • Maintain a positive and friendly attitude during all interactions to foster customer loyalty and trust.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM systems and other software applications.
Benefits:
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a diverse range of customers and products.


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