International Process- Voice process- Ggn

1 day ago


Gurgaon, Haryana, India Wsne Consulting Full time
Job Description

Key Responsibilities:

- Handle inbound and outbound calls from international customers in a professional and timely manner.
- Provide accurate product/service information, resolve issues, and guide customers through troubleshooting processes.
- Maintain a high level of customer satisfaction by addressing inquiries, complaints, and requests with empathy and professionalism.
- Record all customer interactions and actions in the CRM system accurately.
- Meet and exceed performance metrics such as call resolution time, customer satisfaction, and first-call resolution.
- Follow-up with customers to ensure issues are fully resolved and offer additional assistance if needed.
- Collaborate with team members and cross-functional teams to provide solutions for complex customer queries.
- Ensure all company policies and procedures are followed during customer interactions.
- Maintain a positive and friendly attitude during all interactions to foster customer loyalty and trust.
- Assist in customer retention by identifying opportunities to up-sell or cross-sell products/services as appropriate.

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