Customer Support Officer

3 days ago


Palarivattom Kochi Kerala, India Loanitol Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job description:

  • Responsibilities:
  • Lead Management: o Adding leads to the profile center.
  • Creating profiles based on lead audio. o Collecting primary details from customers through calls.
  • Customer Communication:
  • Explaining services and procedures to customers.
  • Creating groups and providing greeting messages.
  • Sending required document lists to groups.
  • Following up on document collection and pending documents.
  • Document Management: o Sorting and uploading documents to the drive.
  • Creating customer profiles based on documents and information.
  • Analysis & Report Management:
  • Logging in and downloading CIBIL reports.
  • Sending CIBIL reports to customers personally and to groups.
  • Analyzing CIBIL reports to identify obligations.
  • Reviewing bank statements for EMI deductions.
  • Bank Coordination:
  • Collecting filling details during the login process.
  • Sending customer documents to banks for login via email.
  • Coordinating with customers, updating bank updates, and providing details.
  • Data Management:
  • Updating the all-Profile - document received and pending sheet.
  • Provide daily case updates, including the status of all cases.
  • Ensure all updates are accurately recorded in the profit centre.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Work Location: In person



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