Customer Support Officer
3 days ago
Job description:
- Responsibilities:
- Lead Management: o Adding leads to the profile center.
- Creating profiles based on lead audio. o Collecting primary details from customers through calls.
- Customer Communication:
- Explaining services and procedures to customers.
- Creating groups and providing greeting messages.
- Sending required document lists to groups.
- Following up on document collection and pending documents.
- Document Management: o Sorting and uploading documents to the drive.
- Creating customer profiles based on documents and information.
- Analysis & Report Management:
- Logging in and downloading CIBIL reports.
- Sending CIBIL reports to customers personally and to groups.
- Analyzing CIBIL reports to identify obligations.
- Reviewing bank statements for EMI deductions.
- Bank Coordination:
- Collecting filling details during the login process.
- Sending customer documents to banks for login via email.
- Coordinating with customers, updating bank updates, and providing details.
- Data Management:
- Updating the all-Profile - document received and pending sheet.
- Provide daily case updates, including the status of all cases.
- Ensure all updates are accurately recorded in the profit centre.
Job Types: Full-time, Permanent
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Education:
- Bachelor's (Preferred)
Work Location: In person
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