Customer Support Officer

2 days ago


Palarivattom Kochi Kerala, India The Loanguru.in Full time

Job description:

- Responsibilities:

- **Lead Management: o Adding leads to the profile center.**:

- **Creating profiles based on lead audio. o Collecting primary details from customers through calls.**:

- Customer Communication:

- Explaining services and procedures to customers.
- Creating groups and providing greeting messages.
- Sending required document lists to groups.
- Following up on document collection and pending documents.
- **Document Management: o Sorting and uploading documents to the drive.**:

- **Creating customer profiles based on documents and information.**:

- Analysis & Report Management:

- Logging in and downloading CIBIL reports.
- Sending CIBIL reports to customers personally and to groups.
- Analyzing CIBIL reports to identify obligations.
- Reviewing bank statements for EMI deductions.
- **Bank Coordination**:

- **Collecting filling details during the login process.**:

- **Coordinating with customers, updating bank updates, and providing details.**:

- Data Management:

- Updating the all-Profile - document received and pending sheet.
- Provide daily case updates, including the status of all cases.
- Ensure all updates are accurately recorded in the profit centre.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

**Education**:

- Bachelor's (preferred)

Work Location: In person



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