Training And Quality Manager

2 weeks ago

Jodhpur, Rajasthan, India Lxme Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role: Training & Quality Manager

Training & Quality Manager

Department:
Business

Location:
Jodhpur

Reports to:
Chief Business Officer

About LXME

LXME  Money Made for Her.

LXME is India's first comprehensive financial ecosystem designed exclusively for women — empowering them to
earn, spend, save, and invest
with confidence.

From
LXME Pay
(ourUPI-led payments platform)to
Invest
and
Learn
, we're building a new kind of financial experience — one that starts with education and ends with empowerment.

About the Role

The
Training &Quality Manager
willbe the capability and compliance custodian of LXME'sbusiness

organization. You'll design and deliver training programs that empower every customer-facing team — from
Sales
to
Distribution
to
Money Coach
— while ensuring excellence in quality, compliance, and customer experience.

This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions.

What You'll Build / Lead / Own

Design and maintain
LXME's central trainingframework & playbook
for all teams.

Conduct
onboarding, refresher, and product certification programs
(including NISM). Develop
sales and soft-skill trainingmodules
aligned with LXME's missionand tone.

Lead
QA audits
(voice and non-voice) — ensuring accuracy, compliance, and empathy in every customer interaction.

Build and maintain
quality scorecards
, dashboards, and improvement plans.

Track and report
CSAT, NPS, and quality trends
; implement feedback loops with team leaders.

Partner with team heads to ensure
post-training performance uplift
and measurable ROI from enablement efforts.

What Success Looks Like

100% trainingcompletion and certification compliance.

Improved sales conversion and service qualitypost-training. Reduction in compliance and communication errors.

Continuous NPS / CSAT improvement.

Data-backed QA reporting adopted across all CBO verticals.

Who You Are

A passionate trainer and meticulous quality lead rolled into one.

Comfortable designingcontent, facilitating sessions,and leading audits hands-on.

Analytical and structured — capable of linking trainingoutcomes with businessKPIs. Experienced in fintechor BFSI customer environments.

Excited to contribute to LXME's mission of making financial confidence a lived reality for women.

Qualifications & Experience

4–6 years of experience in
training,QA, or enablement roles
within fintech, BFSI, or customer experience domains.

Proven expertise in
sales training, call quality management, and compliance adherence.

Strong commandof
Excel / QA scorecards / presentation tools
for reports. Exceptional communication and facilitation skills.

Familiarity with NISM certification processes preferred.

Why LXME

At LXME, everyconversation counts.

You'll ensure that every salespitch, support call,and coaching sessionreflects LXME's promise-

'Money Made for Her'
delivered with trust, empathy,and precision.

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