Senior Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India NLB Services Full time ₹ 4,32,000 - ₹ 7,20,000 per year

Role & responsibilities

  • Handle outbound and inbound calls for US customers, ensuring a high standard of customer service
  • Resolve queries and provide accurate information in a professional manner
  • Meet process targets including call handling, quality, and customer satisfaction metrics
  • Document call details and maintain accurate customer records in CRM systems
  • Adapt to process updates and ensure compliance with client requirements and company policies

  • Location- Gurugram

  • Process-International Voice
  • Night shifts with rotational week offs
  • Both side cabs available
  • One time meal
  • Shift timings- 5:30 pm to 6 am bracket (9 hours shift)
  • Salary Budget- upto 6 LPA(depending on interview)
  • ONLY IMMEDIATE JOINER

Interview Mode-

2 rounds virtual

Contact on or



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