Senior Customer Service Representative
2 weeks ago
Role & responsibilities
- Handle outbound and inbound calls for US customers, ensuring a high standard of customer service
- Resolve queries and provide accurate information in a professional manner
- Meet process targets including call handling, quality, and customer satisfaction metrics
- Document call details and maintain accurate customer records in CRM systems
Adapt to process updates and ensure compliance with client requirements and company policies
Location- Gurugram
- Process-International Voice
- Night shifts with rotational week offs
- Both side cabs available
- One time meal
- Shift timings- 5:30 pm to 6 am bracket (9 hours shift)
- Salary Budget- upto 6 LPA(depending on interview)
- ONLY IMMEDIATE JOINER
Interview Mode-
2 rounds virtual
Contact on or
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