Order Manager

18 hours ago

Bengaluru, Karnataka, India Randstad Full time

Key Responsibilities:


• Order Management:

  • Reviewing contracts prior to signing
  • Process customer orders accurately and efficiently through ERP

systems ensuring pricing, terms, and conditions are accurate

  • Coordinate with sales and service delivery teams to ensure timely

fulfilment


• Customer Management:

  • Serve as primary point of contact for order-related customer inquiries
  • Resolve order discrepancies and billing issues promptly
  • Maintain accurate customer records and communication logs


• Process Excellence:

  • Driving process improvement initiatives using Six Sigma methodologies
  • Follow standardised SOX-compliant order processing procedures
  • Maintain segregation of duties and proper authorisation controls


• Reporting & Analysis:

  • Generate Accounts receivable reports
  • Support month-end revenue recognition processes
  • Perform customer account reconciliations

Required Skills and Qualifications:


• Education: Bachelor's degree in Commerce, Business Administration, or

related field


• Experience: 5-7 years in order management or customer operations within

MNC environment. Must have min 3 years as manager of the department.


• MNC Background: Must have worked in Indian subsidiaries of multinational

companies


• Governance Standards: Must have worked in Sarbanes-Oxley compliant

businesses or have Six Sigma certification - demonstrating understanding of

the high standards expected in this role


• Technical Skills: Proficiency in ERP systems, CRM software, and MS Office

Suite


• Soft Skills: Strong attention to detail, customer service orientation, and

problem-solving abilities


• Communication: Excellent English communication skills for global

stakeholder interaction


• Global Operations: Ability to work across European time zones

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