Customer Service Executive

4 days ago

Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Overview
We are looking for a skilled
Wi-Fi L2 Engineer
with strong hands-on expertise in
Aruba wireless networks
along with good knowledge of
routing and switching
. The candidate will be responsible for supporting, troubleshooting, and optimizing enterprise Wi-Fi infrastructure, ensuring high availability and performance, and collaborating with cross-functional teams for smooth operations.

Key Responsibilities

  • Provide L2 support for Aruba Wi-Fi networks, including configuration, troubleshooting, and performance optimization.
  • Handle incident, change, and problem management related to wireless infrastructure.
  • Perform root cause analysis for Wi-Fi issues and provide permanent fixes.
  • Collaborate with the network operations team for routing and switching tasks as part of incident resolution and upgrades.
  • Assist in the deployment, testing, and validation of Aruba wireless controllers, APs, and related services.
  • Document procedures, configurations, and troubleshooting steps.
  • Work with vendors and OEMs for escalations when required.

Required Skills & Qualifications

  • 4–8 years of experience in Wi-Fi (Aruba) network support and administration.
  • Strong hands-on expertise in Aruba wireless controllers and access points.
  • Working knowledge of routing & switching (Cisco/Aruba/Juniper preferred).
  • Good understanding of TCP/IP, VLANs, STP, SNMP, DHCP, and DNS.
  • Familiarity with network monitoring tools and ticketing systems.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and documentation skills.

Preferred Certifications (Good To Have)

  • Aruba Certified Mobility Associate/Professional (ACMA/ACMP)
  • CCNA/CCNP (Routing & Switching or Enterprise)

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