Key Accounts Manager

5 days ago

Malad Mumbai Maharashtra, India Violet Infosystems Private Limited Full time ₹ 4,20,000 - ₹ 7,20,000 per year

Open Position: Key Account Manager cum Customer Relationship Manager

Location: Malad (West), Mumbai

Experience: 2 Years to 5 Years

Qualification: Bachelor's degree in Marketing and Business Administration.

Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.

We are working 6 days, i.e., from Monday to Saturday.

Job Description:

  • Build and maintain strong relationships with key clients, understanding their needs and goals.
  • Act as the liaison between clients and our product and development teams to ensure client requirements are met.
  • Develop account plans and strategies to drive revenue growth, up-sell & cross-sell opportunities.
  • Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
  • Monitor client satisfaction and address any issues or concerns promptly.
  • Provide regular reports and updates to internal teams and clients.
  • Keep a track of customers' renewal billings and milestone-based payments.
  • Share consolidated platform usage reports internally & discuss ways to improve ROI for the customers & the company.
  • Follow up on the payments in coordination with the Projects & Finance Team.
  • Ensure all foreseen challenges in upcoming billings & renewals are resolved in time, & Renewal agreements are signed in-time.

Requirements:

  • Bachelor's degree in business, Marketing, or Computer Science.
  • Proven experience in key account management or strategic account management within the SaaS industry.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a collaborative team.
  • Knowledge of HR function-specific solutions and SaaS platforms.

Job Types: Full-time, Permanent

Pay: ₹420, ₹720,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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