Engineer (Sales & Service)

5 hours ago

Ahmedabad, Gujarat, India Xexagon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a dynamic Sales & Service Engineer who can generate business opportunities and provide technical support for industrial automation products and solutions. This dual-role position involves both customer acquisition and post-sales technical service, ensuring end-to-end client satisfaction.

Key Responsibilities
Sales

  • Identify and pursue new business opportunities for automation products and turnkey solutions.

  • Understand customer applications and propose suitable automation solutions, including PLC, HMI, SCADA, VFD, Servo systems, industrial communication, and control panels tailored to their requirements.

  • Prepare and deliver technical/commercial proposals and presentations to clients.

  • Collaborate with the design and estimation team to prepare BOQs and quotations.

  • Build and maintain strong client relationships to ensure repeat business and referrals.

Service

  • Perform on-site installation, commissioning, troubleshooting, and maintenance of automation systems.

  • Provide technical support to customers remotely or at site.

  • Ensure timely resolution of service-related issues; escalate complex problems when required.

  • Conduct preventive maintenance and system health checks.

  • Prepare service reports and collect customer feedback for continuous improvement.

Requirements

  • Experience: 2–5 years in sales and/or service within the automation or industrial machinery sector.

  • Technical Skills:

    • Knowledge of PLC, HMI, SCADA, VFD, Servo drives, and industrial communication protocols.

    • Hands-on experience in automation system installation and troubleshooting.

  • Education: Diploma/Degree in Electrical, Electronics, or Instrumentation Engineering.

  • Strong communication, presentation, and negotiation skills.

  • Willingness to travel for client visits and service calls.


 

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