Cash Application Analyst

Collections Analyst

GAQ326R278

We are seeking an experienced Collections Analyst to help manage the collections process in our dynamic, usage-based tech company. The ideal candidate will be responsible for executing effective strategies to ensure timely customer payments, reduce outstanding balances, and maintain healthy cash flow. This role requires a proactive candidate with a strong understanding of usage and consumption-based billing models and the ability to foster strong relationships with internal and external stakeholders. This position will be catering to the US (EST) timezone.

The impact you will have:

• Monitor and manage assigned accounts receivable portfolio, ensuring timely collection of outstanding invoices.
• Partner with Sales, Customer Success, Billing, Legal, and Credit Risk teams to align on strategies for delinquent accounts and ensure compliance with company credit policy.
• Collaborate with the Cash Application team to resolve unapplied cash and ensure the timely posting of payments.
• Analyse customer accounts and payment trends to identify risks, systemic issues, and opportunities for process improvement.
• Drive structured escalation for high-risk/delinquent accounts, including coordination with legal or third-party agencies as needed.
• Develop, maintain, and automate reports/dashboards on key KPIs (DSO, CEI, Unapplied Cash) and present insights to management.
• Leverage ERP (NetSuite), CRM (SFDC), and BI/analytics tools to manage accounts and track collections performance.
• Establish and maintain effective working relationships with internal stakeholders and customers to support resolution and long-term partnership.

What we look for:

• Bachelor's degree in Finance, Accounting, or related field.
• 5+ years of collections experience, ideally in both public and high-growth technology/SaaS companies.
• Proven track record managing high-volume, complex AR transactions in a global environment.
• Proficiency in Excel (Pivot Tables, VLOOKUP, advanced formulas); strong ability to analyse large datasets and perform reconciliations.
• Hands-on experience with ERP systems (NetSuite preferred) and CRM tools (Salesforce CPQ); exposure to billing platforms such as FinancialForce or Metronome is a plus.
• Ability to thrive in a fast-paced environment, balancing accuracy with deadlines.
• Excellent communication and stakeholder management skills; able to influence cross-functional partners and engage directly with customers.
• Continuous improvement mindset with openness to adopting new technologies and processes.
• This position will be catering to the US (EST) timezone.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.