GR Advisor-Cash Application

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ExxonMobil's affiliates in India

ExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.

What role you will play in our team

Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience. Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP.

Job will be based at Bangalore , Whitefield office ( WFO) for 5 days in a week.

What you will do

• Support alignment, standardization and implementation of MSP & Customer Services Cash Application related processes
• Support transaction execution in ERP related to Bad Debts Write off / Bad Debts Reserve
• Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience.
• Monitor and act on customer feedback with MSP or, when required to ensure feedback loop is closed and ongoing improvement in MSP process execution and customer experience.
• Escalation point from MSP into EM; Escalation point for EM into MSP if MSP protocol fails
• Addresses MSP agent and supervisor questions related to Cash Application and Accounting (Balance Sheet Account reconciliation , others, etc) processes
• Work with and guide MSP on customer issues and disputes
• Escalate broader process improvements opportunities to Customer Feedback & Quality Advisor
• Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP
• Support Initiative Advisors to translate business needs and CS priorities

About You

Required Skills and Qualifications:

• Bachelor's degree or higher in accounting, finance, or management
• Min 3 years work experience in order to cash process, accounting, and or process & project management
• Financial accounting or reporting knowledge.
• Knowledge on Order to Cash Process, working experience on SAP.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines.

Stay connected with us

• Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
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