Floor Manager
5 days ago
Responsible for overseeing daily showroom operations, managing the sales team, ensuring exceptional customer service, and driving sales performance in a luxury jewellery environment.
Key Responsibilities:
- Supervise and motivate floor staff to achieve sales targets
- Ensure excellent customer service, especially for high-value clients
- Maintain proper product display and visual merchandising
- Monitor stock levels and coordinate with inventory team
- Handle billing accuracy and daily cash management
- Train and guide staff on product knowledge and sales techniques
- Maintain showroom hygiene, safety, and brand standards
Requirements:
- 5 to 8 years of experience in jewellery retail, with team management exposure
- Strong knowledge of gold, diamonds, and hallmarking standards
- Excellent communication and leadership skills
- Familiarity with POS, billing, and inventory systems
- Willing to work weekends and peak seasons
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