Senior Technical Account Manager

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success? If so, you would want to join our dedicated APAC iTAM team at Nutanix, where you'll leverage your expertise in virtualization and cloud computing to foster meaningful relationships with clients, support their needs, and contribute to a collaborative culture focused on excellence and customer value.

About The Team
The Senior Technical Account Manager will be joining the APAC iTAM team at Nutanix. This dedicated team focuses on providing exceptional support and service to customers across the APAC region, fostering a strong customer-centric culture characterized by collaboration, transparency, and mutual respect. The mission of the team is to drive customer success and maximize the value of Nutanix products, ensuring that clients realize their full potential and return on investment through proactive engagement and expert guidance.

You will report to the Manager of Technical Account Management, who leads with a focus on collaboration and fostering a supportive environment for team members. The work setup for this role is primarily hybrid, with the expectation that all team members will be based in Pune and come into the office a minimum of 2-3 days per week to cater to customer needs and facilitate in-person collaboration.

For this role, travel is not a primary requirement; however, there may be occasional travel within India based on customer needs for face-to-face meetings, while the position primarily involves remote service delivery to customers.

Your Role

• Manage and nurture relationships with assigned customers to enhance product adoption and drive customer success.
• Conduct regular assessments of customers' installed bases, providing insights on usage maturity and best practices.
• Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
• Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
• Recommend upgrade plans and perform health checks to optimize customer environments.
• Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
• Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.
• Collaborate effectively across multiple teams, driving consultative conversations and orchestrating resources for customer success.

What You Will Bring

• 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric focus.
• High technical aptitude with an understanding of infrastructure (storage, compute, network).
• Proven experience in managing long-term customer relationships and driving product adoption.
• Ability to collaborate effectively across multiple teams and drive consultative conversations.
• Bachelor's degree in Engineering (BE/B.Tech); advanced degree is a plus.
• Strong problem-solving skills and ability to orchestrate resources for customer success.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.