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Club Manager
2 weeks ago
Our Identity & Purpose
At Ileseum, we embody the very essence of the dynamic spirit. Here, we're not just about workouts; We're dedicated to cultivating a lifestyle that celebrates companionship, and unwavering commitment to excellence. We're more than a club; we're a vibrant community where fitness enthusiasts converge to push their limits, break barriers, and celebrate victories, big or small.
With cutting-edge facilities, expert trainers, and a plethora of activities, we're not just shaping bodies; we're sculpting futures.
Collaborative Synergy
The Club Manager will play a vital role in ensuring the smooth and efficient running of the day-to-day operations of the Club. They will be responsible for developing
an annual operating plan ensuring that effective methods and policies are put in place and maintained so that the club operates optimally and maximizes productivity.
The Club Manager will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership, excellent problem-solving skills and very
strong communication skills. The position contributes to the development and
implementation of organizational strategies, policies and practices to continually improve the member experience/ enjoyment of the club wherever and whenever possible. The Club Manager will ensure that the staff they recruit are member focused and will be capable and willing to support or improve this ethos also.
Responsibilities
- Operational Duties:
To initiate and deliver activities to attract new members and to increase the number of visitors in line with the Club Business Plan.
Provide and maintain the highest level of customer service in a high-volume retail environment through your own personal actions and development of your staff.
Provide effective decision-making regarding customer issues.
Plan and promote special events for the Club monthly.
Develop Events calendar and push for member participation.
Hold weekly department meetings which includes customer service manager, head of group exercise, head trainer and maintenance superviser
Inspect facility daily for cleanliness using the Club daily walk-through list. Responsible for ensuring that the facility is clean and operationally sound.
Ensure the functionality of equipment with the maintenance department on a monthly basis using the equipment maintenance checklist.
Interface with retail vendors and service contractors
- Sales Duties:
Hire, train and develop sales staff.
Motivate sales staff and monitor their sales levels by using the established protocols and sales systems.
Hold daily meetings with sales teams and oversee sales strategy, status, pending pipeline and conversion
Develop new pipeline by overseeing club presentation, sales-pitch, corporate tie ups etc.
Oversee special events and programs held at the club from time to time.
Maintain and direct training and development of Club sales staff.
Establish and maintain an active referral system with the sales team.
Audit sales team monthly.
Submit monthly game plan for training, promotions
and department meetings to Chief Operating Officer / General Manager
Management Duties:
Manage, monitor, evaluate the performance of all department heads/ vertical heads.
Monitor the hiring, training and scheduling of all Club level staff.
Communicate with Club-level employees through staff meetings
Attend and participate in meetings with
Management.
Properly delegate, monitor and evaluate specifically assigned responsibilities of team.
Properly manage and maintain operational budgets.
Ensure that all staff is adhering to staff uniform policy including uniform at all times when on duty.
Responsible for managing disciplinary actions involving all Club level employees.
Responsible for monitoring all incident reports filed at Club involving members and staff.
Approves all schedules of each Club department.
Control payroll costs to fall within projected budget.
Prepare, audit and submit payroll to Head office
Administers the Company's policies and procedures.
Submit all new hire and termination information to Head Office as required by HR department.
Ensure discipline of staff at the club is being maintained and monitored.
Ensure cleanliness and effectiveness of club area and resources.
Maintain positive relationships with vendors, staff, members, and other partners
Key Skills
Must have a positive attitude and be able to motivate staff in a positive manner.
Possess good leadership qualities.
Possess strong motivational, communication, team building and training skills.
Be self-motivated and have strong organizational and management skills.
Ability and experience in effectively motivating and managing a staff of employees.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs
Must be able to take direction and adhere to Company polices.
Must be willing to learn and adhere to new systems as Company continues to grow.
Must have thorough understanding of facility operations as defined by company standards.
Comprehensive knowledge of all facility
operational, sales, and management systems
k. Proficient in the use of all software programs that are utilized at the facility
Proven experience as a Club Manager / Sr Manager in a similar domain is preferred.
Qualification
We need someone who possess a unique blend of skills tailored to the dynamic and people-oriented nature of the sports and fitness industry. A degree in Sports Management, Business Administration, Physical Education, or a related field is an added advantage.
Teaming Up With Ileseum
Whether you're a seasoned athlete chasing new heights or a newcomer eager to embark on a transformative journey, there's a place for you here. It's not just about what you can achieve; it's about who you can become. So, if you're ready to embrace the challenge, to sweat, to strive, and to soar, then join us at Ileseum. Together, let's redefine limits, rewrite stories, and unleash the extraordinary within.
Insight
What sets our organization apart is not just individual power but also the teamwork that fuels our collective success. Whether brainstorming innovative strategies, refining techniques, or celebrating milestones, our team thrives on unity and mutual support. Through open communication, shared goals, and a culture of continuous learning, we amplify each other's strengths and overcome challenges as one cohesive unit.
