Manager-Servicing Reporting

Job Title: Manager -Service Reporting

Exp: 7+ Years

Shift: US shift

Work Mode: WFO

Cabs: 2 way

Notice Period: Immediate to 30 days

• Ensures procedures and job aids for each process in Servicing Reporting is properly documented, maintained and followed
• Manages team performance which includes coaching, counseling and motivating employees; evaluates employees; investigates complaints or performance concerns; implements disciplinary action as needed and in consultation with manager and Human Resources
• Promotes increased support within Servicing and Operations; Duties may require non-routine analysis, research and follow-through
• Handles client requests and escalations including implementation tasks related to client onboarding
• Provides daily departmental reporting to upper management as well as management in Servicing and Operations
• Manages completion of risk associated compliance and quality checks within the department
• Acts as an escalation/contact point between the end user and the business teams which include, but not limited to Servicing and Operations and MIS support services
• Works closely with management within Servicing and Operations and throughout the organization in order to identify opportunity for enhanced analysis and reporting
• Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goals

Job Responsibilities

• Ensures procedures and job aids for each process in Servicing Reporting is properly documented, maintained and followed
• Manages team performance which includes coaching, counseling and motivating employees; evaluates employees; investigates complaints or performance concerns; implements disciplinary action as needed and in consultation with manager and Human Resources
• Promotes increased support within Servicing and Operations; Duties may require non-routine analysis, research and follow-through
• Handles client requests and escalations including implementation tasks related to client onboarding
• Provides daily departmental reporting to upper management as well as management in Servicing and Operations
• Manages completion of risk associated compliance and quality checks within the department
• Acts as an escalation/contact point between the end user and the business teams which include, but not limited to Servicing and Operations and MIS support services
• Works closely with management within Servicing and Operations and throughout the organization in order to identify opportunity for enhanced analysis and reporting
• Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goals
• Evaluates options and plans/manages the implementation of enhanced business solutions
• Develops enhanced departmental processes that includes reconciliation and error management
• Consistently demonstrates professional, positive, and approachable attitude/demeanor and discretion
• Demonstrates sensitivity in handling confidential information
• Establishes an atmosphere conducive to excellent customer support
• Responsible for all duties/assignments requested by the manager
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlars reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements, Education, Experience

• Bachelor's degree or equivalent experience
• 7+ years related servicing experience within the Mortgage Banking industry
• 7+ years related experience with data mining and automation of reporting
• 5+ years of leadership experience required
• Experience creating, updating and maintaining product requirements
• Ability to work with all levels of individuals as a team player or in leadership role
• Ability to rely on instructions and guided by corporate goals and objectives to perform the functions of the job
• Excellent critical thinking and logical reasoning abilities
• Excellent verbal and written communication skills
• Ability to identify patterns and meaningful anomalies
• Strong organizational skills
• Self-motivated with ability to multi-task
• Knowledge of Freddie Mac, Fannie Mae, HUD, and VA default administration requirements
• Proficient Microsoft Office Package, Access, Business Objects, Process Management and MSP (or familiar with mortgage servicing systems)
• Proficient with dashboard, data reporting and data manipulation tools (i.e., Tableau, SSRS, Hyperion, SSIS, etc.).
• Strong Business Intelligence experience.

if anybody interested kindly share the cv