Reporting Specialist
4 days ago
REPORTING SPECIALIST
Reporting Specialist is a support function to Service Delivery with focus on:
- Creating, maintaining, and distributing reports that provide insights into Service Delivery operations.
- Analyzing data, identifying trends, and delivering actionable insights to support decision-making processes across the organization.
- Administration of business processes, customer service guides and documentation.
Main responsibilities:
- Gather and analyze data from various sources and tools to generate comprehensive reports.
- Create visualizations and dashboards that effectively communicate complex data insights.
- Optimization and automation of existing reports, tasks and processes.
- Maintenance and actualization of existing reports including PowerBI reports as well as daily, weekly, monthly deliverables for internal and external audience.
- Tracking and reporting on service level agreements, various key performance indicators and areas of interest..
- Support Compliance Managers through data gathering and processing, reporting activities and tasks like user revalidations etc.
- Supporting the administration process in Change Management, Incident Management and customer satisfaction.
- Document reporting processes and methodologies to ensure consistency and transparency.
- Provide training and support to users on how to interpret and utilize reports effectively.
Key requirements:
- MS Office knowledge
- Analytical skills
- Experience with data mining and scrubbing
- Autonomous working and taking ownership
- Detail oriented
- Proactive Problem Solving
- ITIL knowledge(preferred)
Computer skills:
Microsoft Excel expert
Microsoft Word advanced
Microsoft PowerPoint – advanced
Microsoft Visual Basic – advanced
Power Bi- basic
SNOW- basic
Language skills: Fluent English in writing and speaking
Working hours: :30 CET
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