Reporting Specialist

3 days ago

Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

REPORTING SPECIALIST

Reporting Specialist is a support function to Service Delivery with focus on:

  • Creating, maintaining, and distributing reports that provide insights into Service Delivery operations.
  • Analyzing data, identifying trends, and delivering actionable insights to support decision-making processes across the organization.
  • Administration of business processes, customer service guides and documentation.

Main responsibilities:

  • Gather and analyze data from various sources and tools to generate comprehensive reports.
  • Create visualizations and dashboards that effectively communicate complex data insights.
  • Optimization and automation of existing reports, tasks and processes.
  • Maintenance and actualization of existing reports including PowerBI reports as well as daily, weekly, monthly deliverables for internal and external audience.
  • Tracking and reporting on service level agreements, various key performance indicators and areas of interest..
  • Support Compliance Managers through data gathering and processing, reporting activities and tasks like user revalidations etc.
  • Supporting the administration process in Change Management, Incident Management and customer satisfaction.
  • Document reporting processes and methodologies to ensure consistency and transparency.
  • Provide training and support to users on how to interpret and utilize reports effectively.

Key requirements:

  • MS Office knowledge
  • Analytical skills
  • Experience with data mining and scrubbing
  • Autonomous working and taking ownership
  • Detail oriented
  • Proactive Problem Solving
  • ITIL knowledge(preferred)

Computer skills:

Microsoft Excel expert

Microsoft Word advanced

Microsoft PowerPoint – advanced

Microsoft Visual Basic – advanced

Power Bi- basic

SNOW- basic

Language skills: Fluent English in writing and speaking

Working hours: :30 CET

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