Program Coordinator, Guest Relations

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Program Coordinator, Guest Relations within JLL's Facility Management team, you will serve as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. You will greet and assist visitors, clients, and employees with warmth and professionalism while managing the reception area's appearance to ensure it remains tidy, organized, and welcoming. Reporting to the Facility Manager in a full-time capacity, you will operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy, directly contributing to JLL's mission of creating exceptional workplace experiences through superior customer service and comprehensive facility management support.

What your day-to-day will look like:

Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environment

Operate visitor management system for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy

Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards

Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution

Support coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areas

Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols

Maintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordination

Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information.

Required Qualifications:

2–4 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environments

Strong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operations

Working knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plus

Passionate about providing high-quality customer experiences with proactive, adaptable approach and ability to work with minimal supervision

Professional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relations

Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions

Experience with visitor management systems for registrations, badges, and access control in corporate environments.

Preferred Qualifications:

Experience in facility management or corporate environments with knowledge of event coordination and meeting room management

Background in customer engagement and feedback collection processes for service standards enhancement

Knowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experience

Experience with helpdesk systems and service ticket resolution coordination with internal teams and vendors

Understanding of catering coordination, tech support logistics, and guest logistics management for corporate events

Familiarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.