Program Coordinator, Guest Relations

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves:As a Program Coordinator, Guest Relations within JLL's Facility Management team, you will serve as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. You will greet and assist visitors, clients, and employees with warmth and professionalism while managing the reception area's appearance to ensure it remains tidy, organized, and welcoming. Reporting to the Facility Manager in a full-time capacity, you will operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy, directly contributing to JLL's mission of creating exceptional workplace experiences through superior customer service and comprehensive facility management support.What your day-to-day will look like:Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environmentOperate visitor management system for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesyAct as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standardsCollaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolutionSupport coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areasConduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocolsMaintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordinationMaintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information.Required Qualifications:2–4 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environmentsStrong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operationsWorking knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plusPassionate about providing high-quality customer experiences with proactive, adaptable approach and ability to work with minimal supervisionProfessional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relationsAbility to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functionsExperience with visitor management systems for registrations, badges, and access control in corporate environments.Preferred Qualifications:Experience in facility management or corporate environments with knowledge of event coordination and meeting room managementBackground in customer engagement and feedback collection processes for service standards enhancementKnowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experienceExperience with helpdesk systems and service ticket resolution coordination with internal teams and vendorsUnderstanding of catering coordination, tech support logistics, and guest logistics management for corporate eventsFamiliarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments.Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.Location: On-site –Gurugram, HRScheduled Weekly Hours: 48Job Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.