Customer Relationship Executive

8 hours ago


Thiruvananthapuram, Kerala, India EVM Citroen Full time ₹ 1,20,000 - ₹ 2,16,000 per year
  • Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.

  • Accurate Calculation of Appointment Capacity

  • Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets

  • Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board

  • Service Appointment Promotion / Effect Monitoring to achieve the set target

  • Ensure Targeted turn-up ratio against the appointments & No Show follow ups

  • Provide estimated repair cost & repair TAT to customers based on their VOCs

  • Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered

  • Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.

  • Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person



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